Orders are typically processed and shipped within 24 to 48 hours. Estimated delivery times vary depending on the destination and carrier, typically ranging from 7 to 15 days. Please note that shipping times are estimates and may be subject to delays beyond our control.

Absolutely! FIrst be sure to set up an account and login to view order status and updates. Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. Simply click on the tracking link provided in the email to monitor the status of your shipment in real-time. If you encounter any issues or have further questions about tracking your order, please don't hesitate to contact our customer support team for assistance. 

At Liftgear.com, we offer several shipping options to accommodate your needs. For smaller orders, we provide Ground Shipping via UPS, including Standard Ground, 2 Day, and Next Day delivery options. For larger orders weighing over 120 pounds, we offer LTL Truck Freight shipping. Additionally, customers have the option for convenient Customer Pickup from our facility.  If you have any specific shipping preferences or requirements, please feel free to contact our customer support team for assistance in selecting the best option prior to placing your order.

Our return policy requires prior approval for all returns or exchanges. Please note that fabricated, cut-to-length, or special order items are not eligible for returns. Additionally, returns must be requested within 30 days from the date of purchase, and orders exceeding $999 are not eligible for returns. Approved returns or exchanges may be subject to a restocking fee of up to 25%. Any discrepancies or receiving claims must be reported within five (5) days of receiving the order. If you have any further inquiries regarding our return policy, please feel free to reach out to us.

We understand the importance of having detailed product information to make informed purchasing decisions. We welcome requests for product specifications or datasheets and are committed to providing you with the information you need. Please don't hesitate to reach out to our customer support team with your specific requests, and we'll be happy to assist you promptly.

If you're a tax-exempt business, we're happy to accommodate your tax-exempt status. To claim tax-exempt status for your business, please contact our customer support team and provide us with a valid tax resale certificate or tax exemption form. Once we receive and verify your documentation, we'll be able to update your business tax-exempt status accordingly.

While we currently do business with customers from any country and can ship to any port of exit, we regret to inform you that we do not currently offer shipping outside of the intercontinental United States. At Liftgear, we are constantly looking for ways to better serve you and will soon begin offering international shipping!

Yes, you can! At Liftgear.com, we understand that your needs may extend beyond our standard product offerings. Whether you require a custom order or are interested in out-of-stock items, we're here to help. Simply reach out to our knowledgeable staff members by calling +1(832) 821-5438 or emailing sales@liftgear.com, and we'll be more than happy to assist you with your inquiry. We look forward to providing you with the personalized service you deserve!

Liftgear does offer volume discounts for large or volume orders. If you're interested in placing a bulk order, please contact our sales team to inquire about volume pricing options. We're committed to providing competitive pricing and value for our customers, and we look forward to assisting you with your bulk order needs.

Liftgear offers Wholesale Distributor accounts along with bulk distributor pricing on Net 30 Payment Terms. To apply for a Net 30 Term Account, simply fill out our Credit Application form. Once your application is processed and approved, you'll be able to enjoy the convenience of Net 30 payment terms for your wholesale orders.