How can we help?

Once your order ships, you'll receive an email with tracking information. You can also log into your account to view order status and tracking details. Most orders ship within 1-2 business days.

Standard ground shipping typically takes 3-7 business days depending on your location. Express and overnight options are available at checkout. Freight shipments for heavy or oversized items may take 5-10 business days.

We offer UPS Ground, UPS 2-Day, UPS Next Day Air, and LTL Freight for larger orders. International shipping is available to select countries. Shipping options and rates are calculated at checkout based on weight and destination.

We accept returns within 30 days of delivery for unused items in original packaging. Custom-manufactured items are non-returnable. Contact us to request an RMA number before sending any returns. See our full return policy for details.

To set up tax-exempt purchasing, email a copy of your tax exemption certificate to sales@liftgear.com. Once verified, we'll apply the exemption to your account. This typically takes 1-2 business days.

Yes! Most product pages include downloadable spec sheets. For items without listed specifications, or for bulk documentation requests, contact our team and we'll send you what you need.

Absolutely. We manufacture custom slings, assemblies, and rigging solutions in-house. Send us your specifications and we'll provide a quote within 24 hours. Rush orders available for urgent needs.

Yes, we offer volume discounts for larger orders. For best pricing, request a quote with your quantities. For ongoing bulk needs, consider our B2B wholesale program for dedicated pricing and Net 30 terms.

We ship to select international destinations. International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer. Contact us for international shipping quotes.

Most products carry manufacturer warranties covering defects in materials and workmanship. To file a warranty claim, contact us with your order number, photos of the issue, and a description of the problem. We'll work with you to resolve it quickly.